Cancellation & Refund Policy

The short version

There is no cancellation or rescheduling facility. Once your slot is booked it is confirmed and locked in, and the ₹50 confirmation fee is non-refundable — so please make sure you can attend before you book.

Why the fee is non-refundable

The ₹50 confirmation fee holds an artist and a time slot that we then cannot offer to anyone else. It is deducted from your total, so if you attend it costs you nothing extra — the balance for your service is settled at the studio.

If you were charged but have no booking

If money was debited but you did not receive a booking confirmation — a duplicate charge, a failed transaction, or a technical fault — tell us within 7 days with your order ID. Once verified, we refund to the original payment method within 5–7 working days.

This covers:

• money debited but no confirmation screen or booking shown;
• being charged twice for the same booking;
• a payment that succeeded at your bank while the slot was taken by someone else in the meantime.

Please do not pay again if this happens — contact us first. Have your order ID ready (it is shown on screen after payment, and in your bank or UPI statement).

Report it by email to rashinailartstudio@gmail.com or by phone on +91 91370 02970, within 7 days of the charge.

If we cancel your appointment

If we cancel your appointment — an artist is unavailable, or the studio is closed unexpectedly — you may rebook at no extra cost or have the confirmation fee refunded in full.

How refunds are paid

Approved refunds go back to the original payment method — the card, UPI ID or account you paid from. We cannot redirect a refund to a different account. Once we process it, your bank may take a few additional working days to show the credit.

What is not refundable

• Changing your mind, or being unable to attend.
• Arriving too late for the service to be completed within your slot.
• Not turning up.
• The annual membership fee, once purchased.
• Services already provided at the studio.

If you are unhappy with a service you received, please tell us before you leave the studio so we can put it right.

Contact us

rashinailartstudio@gmail.com · +91 91370 02970

This policy sits alongside our Terms & Conditions.